PART 6

 

The Importance of Effective Listening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Listening is an essential skill for making and keeping relationships

• Listening is both a commitment and a compliment

• Active Listening
      - Paraphrasing
      - Clarifying
      - Feedback

• Listening with Empathy

• Listening with Openness

• Listening with Awareness

 

By listening we have a deeper understanding of the problem and the potential paths for identifying appropriate referrals and supports. 

 

The communication LAADER provides a helpful reminder of strategies to use when engaging with another parent:

L    Language  - verbal and non-verbal

A    Ask Open Questions

A    Affirm Feelings

D    Don’t Change Subject

D    Don’t Interrupt

E    Emotions – keep yours in check

R    Reflect and Respond

 

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Go to Part 7