PART 5

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The First Phone Call

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• Make sure it’s a good time for you

• Identify yourself and how you were referred

• Explain that you have/had a child with the same condition and that ____ from PHP thought we might have a lot to talk about

• Explain that you’re calling to set up a time to talk or get together (unless now is OK)

 

How NOT to provide support

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How to provide support EFFECTIVELY - how it SHOULD go when you call

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Call PHP if concerns arise (408) 727-5775

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• Bring your child or a picture if a face to face meeting

• Ask about spouses and siblings

• Utilize other support systems

• Refer to professionals for medical/legal advice

• Encourage them to find time for themselves

• Stay in contact until not needed

 

Go to Part 6